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Elm Jewellery Store Policies
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Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Our Shipping Policy
Thank you for shopping local!
How it works - Stock products will be shipped with 2-3 days. Made to order products will take 2-3 weeks to be made and shipped once your order is finished it will be shipped. Once shipped, you will receive the tracking details of your parcel.
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Shipping - We offer 3 reliable options for shipping.
Option 1: Pudo Locker - takes 1 to 4 business days - R60
Option 2: Courier Guy - takes 3 to 4 business days - R95- R103.50
Option 3: Postnet - takes 2-3 business days - R110
Please note - once your package is in the hands of the courier company it is no longer my responsibility.
If your package becomes lost or stolen please contact your local courier service, they will then assist you
in recovering or refunding you for the lost package.
Please ensure that your address is correct and if not please contact me and I will correct it if I still have your package in my possession.
Returns and Refunds
All purchases are FINAL SALE. Before ordering rings, please be absolutely certain about your ring size. Refunds will not be given if your size is incorrect.
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How do I find out my ring size? The best and most accurate way to get your ring size would be to size your finger with me in person, but this is not possible for everyone. There are alternative ways to size your finger. You can find out your ring size at your local jeweller, alternatively you can find plenty of ring sizers available online.
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If you happen to receive an item that has been damaged during shipping process, please contact me within 5 days.
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Please don't hesitate to contact me if you have any queries!
Warranty Disclaimer
About Our Policy
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Our products are handcrafted by using Sterling Silver and other raw materials. Sterling Silver is a reliable and strong metal that is used throughout the jewellery industry.
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Why doesn't my piece look identical to the picture online?
All of our pieces are handmade by me, which means that all of my pieces are unique! I always try to ensure that it is as close to the original piece as possible, but having slight differences in a pieces makes it special and adds character.
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Please note that sea glass shape, colour and size does vary.
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How do I care for my Sterling Silver?
Sterling silver can tarnish over time due to the copper component in the silver and exposure to air and moisture. Here are 2 ways that will help you clean your sterling silver.
One method: Mix a bit of warm soapy water and rub the piece with a microfiber cloth that has been dipped in the water, then you simply rinse the piece in cold water and dry it with a soft towel.
Another good method: In a ceramic dish line it with a piece of tin foil, with the shiny side up. Boil some water and once the pieces are placed in the dish, add 1/4 cup baking soda and pour the water until all your silver pieces are covered, leave to soak for about 5-10mins before rinsing under cold water and drying with a soft clean cloth. It should look shiny and new again!
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How should I store my Jewellery?
A great way to store your jewellery is either in a jewellery box or zip lock bag away from any air and moisture, to try and prevent tarnishing, but we love to see you wearing your beautiful pieces. If you have any questions on further care, please do not hesitate to get in touch!
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5-10mins before rinsing under cold water and drying with a soft clean cloth. It should look shiny and new again!
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Privacy Policy
Trust Us with Your Information
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This Privacy Policy describes how Elm Jewellery (the "site", "we", "us" or "our") collects, uses and discloses your personal information when you make a purchase, visit or use our services from elm-Jewellery.com (the "site") or otherwise make contact with us (collectively, the "services"). For purposes of this Privacy Policy, "you" and "your" means you being the user of the services, whether you are visiting the website a customer or an individual whose information we have collected in agreement to this Privacy Policy.
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Please take the time to carefully read through this Privacy Policy. By accessing and using any of the services, you agree to the use, collection, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy policy, please do not use or access any of the services.
Changes to this Privacy Policy
This Privacy Policy may be updated on occasion, including to
. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as.` how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so they can shop with confidence, time and time again!